Acme is seeking an experienced Customer Service agent to support a B2B program operating in Singapore. The ideal candidate will be a customer-focused individual with 1-2 years experience in Customer Service and have at least 6 months of recent experience Singapore engaging with Singaporean nationals. Requirements: 1-2 years of customer service experience. Additional sales experience […] Continue reading
Planning a move to the Philippines?
Acme BPO Consulting works with organizations to simplify and economize the process of offshoring BPO as well as Contact and Call Center work to the Philippines. We think that outsourcing needn’t be complicated, nor compromise quality and efficiency. We help entities ranging from bootstrappers to enterprise business units develop and deploy pragmatic solutions for process delivery in a flat world.
Our repertoire includes surprisingly cost-effective consulting for: project planning and budgeting; site assessment and selection; vendor selection and management; human resources planning and management; as well as operations implementation and management.
Acme BPO Knows the Philippines
Based on lessons gleaned from global experience, we think that the Philippines is a great choice for BPO and call center operations with an abundant supply of highly-educated, enthusiastic and talented people who are well versed in back-office service delivery. The Philippines has ample physical and technical infrastructure necessary for high-availability, 24×7 operations.
Working with the consulting team at Acme BPO means you benefit from a practical understanding of the Philippines’ commercial and cultural environment supported and filtered through Western business culture and practice. We blend the best of both to help you plan, develop and implement the most suitable back-office solution for your specific requirements.
Acme BPO Knows BPO Service Delivery
We began in the Philippines in 2001 after working extensively in Eastern Europe and India (as well as the United States), Acme’s consulting experience spans the period of rapid BPO and contact center expansion in the Philippines. During this time we’ve gathered experience in processes such as chat and email support; contact center support; data encoding and management; remote IT monitoring and management; social network management and monitoring; technical support; as well as telemarketing.
We work to leverage the full scope of contemporary BPO practice well beyond the initial impetus off offshore for the sake of scale and labor arbitrage. Our solutions capitalize on the strides made in web services like cloud-based business process automation, locally managed crowd-sourcing, and home workforce.
Commentary, Press, Job Postings
Acme is seeking an experienced Data Encoder to support its data entry and management operations in Makati Manila, Philippines. The ideal candidate will be a detail oriented individual with 1-2 years experience. Applicants with management (team-level) experience. Requirements: 1-2 years of experience with data management Internet and computer savy 60-70 WPM Expectations: Self-directed Strict confidentiality […] Continue reading